Refund policy

Return and Refund Policy: Rasen Beauty

At Rasen Beauty, we prioritize the safety and satisfaction of our customers. Therefore, we have set specific return and exchange policies to ensure a smooth and safe shopping experience.

Cosmetics and Personal Care Products

Due to the sensitive nature of cosmetics and personal care products and to maintain the health and safety of our customers, we regret to inform you that we cannot accept returns or exchanges for these products under any circumstances once purchased. Exceptions are made for items that are damaged or have manufacturing defects.

Damaged or Defective Products

If you receive any product that is damaged or not as ordered, we welcome returns or exchanges for these items with no additional charges. We strive to ensure that all our products reach you in perfect condition, but in the event of an error, please contact us immediately so we can resolve the issue.

How to Process a Return or Exchange

To request a return or exchange for a damaged or defective product, please contact our customer service team within 3 days of receiving the item. The product must be in its original condition, unopened, and unused, with the original packaging and invoice. We will process your request as quickly as possible.

At Rasen Beauty, we are committed to providing the best service to our customers, and we appreciate your understanding of our return and exchange policies.